Successfully logged in but status remain offline

I successfully launched the app and logged in, and I am clearly online (I mean, otherwise how can I post this question LOL).

But my friend list won't load and my online status is stuck at "offline" (the little round thing is grey). And in the place of the friend list, the message "Connection Failed. We couldn't connect you to other players, Reload and try again in a bit" is shown.

The game launched alright, but I cannot join online gaming saying "cannot connect to other players" just like the message on the friend list.

I've tried 1) re-launch the app, 2) re-install the app, 3) restart the computer, 4) connect to a different internet/WiFi source, 5) dun the app recovery and clean cache, 6) blacklist and then whitelist all the EA processes on my firewall. 

None of them worked.

I've attached a screenshot of the platform, hoping it will help explain the problem that I am facing.

Please help

Thank you so much!