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Mawnstur's avatar
3 years ago

Suddenly my game is gone...

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) be1842dd-d2f6-4d06-a612-f86ff00b94eb
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 1/13/2023
Summarize your bug This is the second time in 8 hours that my game has disappeared from my library.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Bug testing
What happens when the bug occurs? I literally cant do anything
What do you expect to see? What i paid for

How do I get a refund if this issue cannot be fixed? This is such a waste of my time and I should not be having to fill out forums and doing checklists because your multi million dollar company cant invest in QA. 

Edit* And do be clear I reinstalled the launcher, Cleared the cache, and changed my password followed by logging in with both my Gmail and my EA account. I attempted every other email I use but since Google is requesting permissions they cannot be the accounts with the game on it, and this one is the only one I have linked to steam. 

After I bought the game it took an hour after I bought it to show up in my collection so I even have 2 hours in game time. Silly me for closing the game though. 

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