Forum Discussion

Ellieh3art's avatar
Ellieh3art
2 years ago
Solved

Teen account cant make purchase

I'm on a teen account but it's not allowing me to make purchases. I'm linked to a family account and have an unlimited spending limit but says I'm not the correct age to make purchases.
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hey there @Ellieh3art 

    If you're having issues with the restrictions set on your teen account, you'll want to reach out to the live support team so they can review your account info to see what's causing this.

    You can contact live support for more help by following the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hey there @Ellieh3art 

If you're having issues with the restrictions set on your teen account, you'll want to reach out to the live support team so they can review your account info to see what's causing this.

You can contact live support for more help by following the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

  • LayaRosee's avatar
    LayaRosee
    2 years ago

    What if you have an underage account .but don't have a family account to be linked to? 

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @LayaRosee 

      Underage accounts require a parental or guardian email to be attached in order to set the account up- if you're not sure which parental email details you added to this account, you can contact the live support team here so they can take a look with you. 

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