Forum Discussion

3 years ago

"Temporarily lost connection" error message upon launching EA app

I cannot access the EA app. I have uninstalled and installed it multiple times without any luck. I cannot clear the cache either. Tech support informed me that EA has been aware of this issue for ove...

bug

mac

EA_Barry

Community Manager

3 years ago

@hyperpiperpenny

Try the following:

Temporarily disable your anti-virus
Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Check the links below for connectivity info and help too, thanks.

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

https://help.ea.com/en-us/help/faq/problems-playing-online

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