Forum Discussion

PriestWiz's avatar
3 years ago

Temporarily lost connection when logging in to the EA App

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Can't log in
When did this happen? (dd.mm.yy hh:mm) 10.12.2022
Summarize your bug When I launch the EA App I get an error saying Temporarily lost connection. I've added the launcher to my firewall, I've tried reinstalling the app and I've tried restarting my PC.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? launch the app
What happens when the bug occurs? can't log in
What do you expect to see? being able to play the games I BOUGHT and OWN



When installing the EA App I can't choose where it's installed, it'll always install in the default folder.

After waiting for a few minutes after launching the app, the error messages turns into the second screen, which still doesn't allow me to sign in. 

18 Replies

  • RedRoman87's avatar
    RedRoman87
    3 years ago

    Completely agree with you. Yesterday I was forced to migrate to EA app from a perfectly fine Origin and since then I can't access my games that I own. Just because the app 'temporarily lost connection'. Seriously... All other launchers are working as it is, except this one. I have tried all the solution aside from reinstalling windows (duh) and uninstalling my antivirus.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi everyone, 

    If you are still running into this error when you're trying to log in, can you help us by sharing your EA app Error Report ID? If possible, please also include an approximate time stamp of the last time you tried logging in. 

    You can find more information on how to get the Report ID at the EA Help website. Once you have the Report ID please share it in this thread. We just need the Report ID, not the error log files themselves. 

    Thanks! 

  • My report id is e683ed8f-e42f-4e86-9324-32d. I tried log-in yesterday, about 7 hrs ago.

    [CM - removed attached file]

  • There's no error code, just this. And the EA App main window is open and Im logged in, this comes up when I try to launch a game.

  • Aegix_Drakan's avatar
    Aegix_Drakan
    3 years ago

    I've had that for over 2 weeks now, nothing works for me (turned off firewall, made exceptions in firewall, etc etc etc).  ☹️

    Heck I didn't even get a reply in the thread I made about it last week.

    It's immensely frustrating that for the first time since release, I actually have time to play a long game like the Mass Effect Trilogy, and the app won't let me.  I have no idea when the next opportunity I'll have shows up.

  • Try restarting your router. Even if you think your internet is fine. For me my browser worked fine but later realised some programs were being flaky.

    Check any antivrus or firewall aren't blocking it. Add EA App as an exception or temporarily turn it off to test

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