Temporary Issue - EA app game library is empty - Fixed, 11 Jan. '23

Edit: We have been notified by the EA app teams that this issue has been resolved. However, your EA app should be up to date to see if the issue has been resolved for you as well.

Please check if your EA app is up to date. You can do so by clicking the hamburger menu in the top-left corner of the EA app, followed by clicking on 'About'.

If the EA app shows "20450-c8dab35e4a" at the end, you should be okay. Anything lower than 20450 is an older version of the EA app.

If you see a lower number at the end, please run the 'EA Updater' that should also be installed on your PC (comes with the installation of the EA app).

If you are still experiencing this issue, please perform an EA app App Recovery (clear cache) and check if your games appear again.

Please let us know if you're still experiencing the issue.

We have received a number of reports from players still encountering this, and we're taking another look! Thanks for the additional information everyone.

If you are still experiencing the issue of an empty My Collection screen in the EA app, please generate an EA app Error Reporter ID and share the Error ID with us here in the thread.

If you're also able to provide the date/time when you first noticed the issue and the timezone/region you are located in, it will be extremely helpful as we continue investigating, thank you!

Hey folks,

Thanks again for the patience while this was being investigated.

We're seeing this should be recovering for those affected, so please try restarting the EA app to see if your library is back to normal.

If you're still noticing an issue with this, it may help to go through these steps to clear the cache files after the fixes that have been implemented.