''Temporary lost connection'' error

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe When I try to open the sims that I downloaded from steam the EA app opens and it says temporary lost connectionWhen did this happen? (dd.mm.yy hh:mm) 29/4/23 and beforeSummarize your bug When I try to open the sims that I downloaded from steam the EA app opens and it says temporary lost connectionHow often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? I think that just happens to me onlyWhat happens when the bug occurs? Games won't startWhat do you expect to see? The game that I want to play opening
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Hello everyone. When I downloaded The Sims 4 from steam in October the EA App would run it perfectly. Now it has been over 2 months that when I try to open The Sims the EA App opens and it says ''Temporary lost connection'' eventhough I have perfect Wi-Fi. What should I do?

(cm edit - moved to sims boards for visibility)

ea_solaire · Answer

Hi there&nbsp;@giannis2436,

Let's give the following steps a try to clear this error up for you:

Be sure your EA and Steam accounts are properly linked together&nbsp;
Open task manager, locate&nbsp;EA Background Service, and end task
Clear the cache for the EA app
Run the EA app as an administrator&nbsp;
Check for any background applications blocking the EA App
Try lowering your User Access Control Settings:

Close the EA app
Click the&nbsp;Windows&nbsp;button and type "UAC" in the search field
In the&nbsp;User Access Control&nbsp;window, click and hold the slide bar —slide it to the lowest setting available
Click&nbsp;Okay&nbsp;the bottom of the window

nutpedbhan · Answer

I have run EA app Updater .this work for me , Hope this can resolve your problem.

0999066818 · Answer

Same here. Updated the EA app and it worked for me.

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''Temporary lost connection'' error

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