Community ManagerAccount security is important to us.
When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.
If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any help.ea.com page to start a new case.
My sister is in something similar, but I can't make new topic since im new account so I use this. EA support doesn't help with anything. My sister wants to change her email that she don't know what it is because it has been years and don't have access to it anymore. So when we ask for help they don't help and verification is a joke. BTW my sister came from Origin. Live Chat support is terrible and don't do a good job helping either.
