"The app won't be able to connect to Internet" although I am connected to Wi-Fi

Question

Hi, since this past Friday (March 21st), I can't play Sims 4 at all. I had an update to install, but my download was stuck at 1% then a window telling me the app won't be able to connect to Internet opened, although I am connected.

I tried everything (updated my mac to most recent version, trying switching to online, disconnect/reconnect, uninstall EA Games/install, delete cache, changing the DNS code with EA Help, etc). I even uninstalled the game (Sims 4). But then, when I try to reinstall it on the EA Games app, it goes to 2% then stop and the same window appears (telling me I'm offline).

Here's a photo, but in French (I'm from Quebec, Canada).

Did you have the same issue and how did you solve it? Can someone help?

minajesty · Answer

Same issue here, and have tried all the things you have too with no luck.&nbsp;&nbsp;

sdumaresq · Answer

I solved it!!!!!For some reason, my Wi-Fi connection was not secured. I changed it. Also, went to my DNS and changed from IPv4 to IPv6. I don't know if it's my WI-FI connection or the DNS switch, but I appeared online a few minutes after those changes.&nbsp;I hope it'll work for you as well.&nbsp;

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"The app won't be able to connect to Internet" although I am connected to Wi-Fi

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