The pack I purchased will not show up
I purchased The sims 4 seasons pack and after purchasing I went to go download it, when I went to go check if it was able to download it said I had never purchased it, so I went to my account and che...
Forum Discussion
@_yuliana60_ Okay. Thanks for that. It's possible that the pack was stored in a different location. Please go to your file explorer and click on This PC (usually your C: drive) and then search for EP05 to find where the pack was downloaded.
Also, double check in the EA app for the install location. Click the game in the app, click Manage and click View Properties.
It would be helpful if you could share screen shots of your folders and the EA app install location.
I couldn't find anything in both places.
@_yuliana60_ Okay. Please click on This PC and use the search bar on the right side (see the highlighted areas in the image below). Type in EP05 in the search bar, hit enter and share a screen shot of the results. EDIT: Please allow the search to finish in order to show all the possible locations.
Results
@_yuliana60_ Thank you! That is what I was looking for. Now, do you mind expanding the folder section so we can see the exact path? Just click and drag the highlighted line to the right and then share a screen grab showing the EP and full path.
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