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darokkooo's avatar
darokkooo
Newcomer
1 day ago

The Sims 3 neither starts the launcher nor the game

I open the EA app, select The Sims 3, click play, and for a few seconds it seems like it’s going to start, but nothing launches; instead, it just takes me back to the EA app. I have already tried several things suggested by EA staff, like reinstalling the applications, running as an administrator, repairing the game... yet I still can't play it. I have a good computer that should be able to run the game normally, and I’ve never had performance issues.

crashing

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 day ago

    darokkooo​  I take it you have a Windows PC since you tried running the game as an admin.  If not, this won't apply, but if so, please try reinstalling .NET Framework 3.5.  

    Click Windows key-R, enter appwiz.cpl in the run box, click "Turn Windows features on or off," and you'll see the .NET runtimes near the top of the list.  If the box next to .NET 3.5 is empty, click it to install, and restart your computer.  If it's filled-in, click it to uninstall, restart, repeat the above process, click the now-empty box to reinstall, and restart again.

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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