Forum Discussion

4 years ago

The truth seems to be EA has NO support for my game

There is no support from EA. I have looked at every post where someone says they can't get Jedi Fallen Order to launch, and no support people have replied to any of them, only other players trying t...

bug

mac

EA_Atic

DICE Team

4 years ago

Hey, @tolkyyn can you try a clean boot to see if any programs are messing with JFO and turn off any overlay programs, such as Discord or Nvidia experience.

Can you add a Dxdiag so we can see what hardware and drivers you have?

Let me know if this works or not for you. 🙂

/Atic

tolkyyn
4 years ago
@EA_Atic attached is the dxdiag. Thank you for trying to help me.
DxDiag.txt118 KB
- EA_Atic
  DICE Team
  4 years ago
  Looking at the Dxdiag you are running older GPU drivers: Driver Date/Size: 5/3/2022 have you tried doing a clean update to the GPU drivers?
  
  Could you try running Origin and JFO as Administrator also. @tolkyyn,
  
  /Atic
  - tolkyyn
    4 years ago
    I did everything you suggested, including the updates, and I get the exact same error message. This is very frustrating.