"There's a problem with your download"/"Something went wrong" EA app Error - '24

@EA_Kent thank you for helping, I really was giving up today 

@EA_KentIs this a universal fix? I've been trying to download Sims 4 since the 27th of December and just given up at this point. Feels like the money I've spent on 41 addon packs is going to waste

Product: The EA app
Platform: PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 50dc95b2-298c-4ee7-b67b-283e5b62f448
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 02/10/2024
Summarize your bug Can't able to download f1 23 (xbox gamepass)
How often does the bug occur? all the time
Steps: How can we find the bug ourselves? Trying to download the game
What happens when the bug occurs? it says preparing and stops and gives me an error saying "can't able to download"
What do you expect to see? to install and play 

@EA_Kent 

SOLUTION!!!!

Okayy! Its working for me now and this is what i did!!! (XBOX GAMEPASS)

Step 1 - open ea. play, in the right side bottom, click XBOX then select import friends and press account settings you'll be redirected to EA customer portal

Step 2 - unlink your Xbox account and relink it

step 3 - i don't know whether this step is necessary but i unlinked my epic games account 

step 4 close the EA app and click install from xbox app ( In my case its f1 23)

This one works for me 

Hi @EA_Kent i am having a similar issue. I am trying to update my game and download growing together which I have just bought. Update or GT download prepares up to around fifty percent and then states that something went wrong try again. I have cleared app cache. Can you work your magic on this issue? Thanks. 

I am having this problem only with Madden 25 pre-load. Downloading with other games does not give this error.

Hi EA_Kent, Im currently having the same problem with F1 24 if there is any chance of you being able to help then that would be highly appreciated