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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

"There's a problem with your download"/"Something went wrong" EA app Error - '24

Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLC...
bug
mac
pc
ferbiej33's avatar
ferbiej33
2 years ago

can i please get some help with my issues its almost 3 months now

CM edit: edited title to split threads. Old 2023 thread linked here.

5ae36259609d865's avatar
5ae36259609d865
12 months ago

I'm a member of EA play. I've tried everything. It's giving me a download error. ''there's a problem with your download'' I don't know why. 

  • Knaggsy2003's avatar
    Knaggsy2003
    12 months ago

    I have the same issue. I have Xbox Game Pass which includes EA play. I’ve been playing Madden 23 with no issues, but I cannot download Madden 24. It gets stuck in the “preparing” phase then just comes up with a download error.

    • 5ae36259609d865's avatar
      5ae36259609d865
      12 months ago
      @Knaggsy2003 I've tried all the solutions on the internet. None of them worked. There is no problem downloading F1 23.
    • guiz1kaa's avatar
      guiz1kaa
      12 months ago
      @Knaggsy2003
      This is happening to me with all the games that are not in the library, I even try to put these games in the library to download but they won't go to the library. I have the ea pass because of the xbox game pass
  • Pitchyblack's avatar
    Pitchyblack
    12 months ago

    I also have exactly same problem. It is definitely problme of ea app.I bought Game pass on xbox, and link XBOX to EA app, and try to download Battle field V but it giving me a download error same as you.

    The wired thing is only the Apex Legend can downloadable which is in my library. So i tired to download other free to play app like sims4, but i can not add sims4 to my library too. I think the whole system in ea app is broken. EA app maybe check the library to download the game. I guess If the game you want to download is in the library, ea allows to download.

    So currently "add to library" system is totally broken, in other words, you can't fix the "download error" problem untill EA support team notice this issue and Give us a new patch of ea app.

    • Pitchyblack's avatar
      Pitchyblack
      12 months ago
      @Pitchyblack After conducting few experiment in my other ea account, I'm pretty sure this is problem comes from add to library function. In my other account has a battlefield 1 in the library and able to download it. Other games like "need for speed","Medal of honor", "Sims4" which is int my library also downloadable. Many users suffering from solving the download error. Hope this thread save your time. All we can do is just sit here and wait for an update.(P.S i spent almost 5 hours to fix the problem I try everything on Internet, but none of them working ,so anyone who see my thread plz don't waste your time.)
  • ollie809's avatar
    ollie809
    12 months ago

    Crazy. I even opened my own thread with this issue, clearly stating it was a PC thing and my post got moved ot a thread about the xbox s/X fourm and a game trial issue😬

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