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can i please get some help with my issues its almost 3 months now
CM edit: edited title to split threads. Old 2023 thread linked here.
Can I ask for help too? I cannot download The Sims 4, I have this annoying pop-up too, I've tried uninstalling, installing, deleting caches, restarting... Everything.
- 11 months ago
I'm having the same problem for three days now... I'm not able to download the game at all.
- puzzlezaddict11 months agoHero+
@Yountsu and @TwinkiePL Please post a screenshot of the error you get when trying to download the game.
- 11 months ago
@puzzlezaddict Here you go, thanks for caring.
I also finally managed to talk to someone on the EA help chat and they've told me everything is ok with my account, and this is a known issue, raised by many players, and it was passed along to the proper team who is trying to solve it, which will take some time.
I guess we need to wait - after previous update of the game I had similar issues and similar answers from EA Help..
- 11 months ago
@puzzlezaddict wrote:@Yountsuand @TwinkiePL Please post a screenshot of the error you get when trying to download the game.
I cannot take a screenshot right now, but it is the same situation as others had. I am trying to download the sims 4 and it's stuck on preparing to download. After about 5 minutes I have a notification, that something went wrong and I should wait few minutes and try again later.
Last time it happened to me, I was able to deal with this problem by uninstalling EA app and sims in revo uinstaller but this time it doesn't work
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