Forum Discussion

Community Manager

2 years ago

"There's a problem with your download"/"Something went wrong" EA app Error - '24

Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLC...

bug

mac

sim31984

2 years ago

@iforgotmychild i had this before try this:

1.go to document (windows11) or my pc (windows 10)

2. c drive

3. program filed open file (not x86)

4. look for electronic arts open file

5.ea desktop open it

6. look for outdated Ea desktop delete it

there should be ea desktop don't delete.

and restart the program

it works for me and i have the same issues

iforgotmychild

2 years ago

@sim31984 that helped! Thank you!

IIIHEXiTIII
2 years ago
right click on the ea-app icon, click properties.
next click the compatability tab.
select run as administrator.
ok
and exit.
now restart the ea app. go to your download and click download.
it will works?.. 😉
reason?.
the EA app doesnt have the required privilages to write to the C: drive. (assuming c is your o.s. boot drive).
alternatively if you dont want to run it as admin. change your download/install folder location to another hard drive d: or so on.
as your secondary storage doesnt need special write permissions.