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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

"There's a problem with your download"/"Something went wrong" EA app Error - '24

Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLC...
bug
mac
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there @aswbgul 

What happens when you try to install Get Famous, is the download getting stuck in 'preparing'? 

aswbgul's avatar
aswbgul
2 years ago
@EA_Solaire it starts preparing, then stops and says 'download error' followed by a pop up which says 'there was a problem with your download'
  • W0lfpl4yer's avatar
    W0lfpl4yer
    2 years ago
    @aswbgul Did you manage to solve it? I subscribed to Game Pass to play Jedi Survivor but I can't install any EA Play game, and to make matters worse, chat support says that my account doesn't have EA Play but i clearly has EA Play

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