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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

"There's a problem with your download"/"Something went wrong" EA app Error - '24

Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLC...
bug
mac
pc
SaarFL's avatar
SaarFL
2 years ago

I have EA Play through Xbox gamepass for PC but when trying to install a game (like Star Wars Jedi Survivor) it gives me this error "We're having trouble connecting to EA app. Try restarting the Xbox app or contacting EA app support". I also can't see Xbox in the EA connections tab.

I have tried:
restarting my pc
fully closing both the Xbox and the EA apps

reinstalling the EA app

But nothing has changed. Would love to get some help as I found nothing helpful online.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @SaarFL 

    Hey, I wanted to follow up on this thread to see if you continue having issues with the game!


    Cheers!

    • SaarFL's avatar
      SaarFL
      2 years ago

      yep, nothing has changed as of now.

      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @SaarFL The teams are on it. We have a few threads on the EA app and Game Pass.

        Once we have an update, we will post it on the main threads. Keep an eye out on the main EA app and EA Play boards for those updates.

        Cheers!

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