Community Manager
Community ManagerRESOLVED Outage Apr. 30 - May 1, 2024. "There's a Problem With Your Download" or "Something Went Wrong" Error in EA app.
Hi everyone,
Thanks for your reports.
Our teams have shared that the services are showing signs of recovery. This should mean that the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLCs (exact errors shown below), has been fixed.
There's a problem with your download
Something went wrong
Could you please try logging out of the EA app and Xbox app for PC, closing it, then logging back in to see if the games are now able to be downloaded/installed without errors and appear correctly? If not, give an EA app App Recovery (👈 it's a hyperlink) a shot and try again.
Let us know how it goes.
Thank you.
If you're still having trouble, reply here and include the following info:
IMPORTANT: Please share an EA app Error Reporter ID here in the thread:
IMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.):
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
PLEASE REMEMBER
This thread is for the "There's a problem with your download" or "Something went wrong" error in the EA app ONLY.
For the "You don't have access" error, report it here with the requested data on page 1.
If your EA app indicates a game has been removed from your library (see below), go here.
Still stuck in preparing and nothing changed after i try the below suggested solution. Please do something i really want to play F1 23.
There's a problem with your download
Could you please try logging out of the EA app and Xbox app for PC, closing it, then logging back in to see if the games are now able to be downloaded/installed without errors and appear correctly? If not, give an EA app App Recovery (👈 it's a hyperlink) a shot and try again.
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
37b93274-2e64-422d-9c4b-44da26d1df5a
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 05.05.2024
Summarize your bug Star Wars: Jedi Fallen Order
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try EA App clear Cache Epic Games Launcher Cache and reinstall apps but still something went wrong error incoming
What happens when the bug occurs? The download errors after staying on preparing for around a minute
What do you expect to see? Download the Star Wars: Jedi Fallen Order game in to the Epic Games Launcher
I can`t launch/download the any EA game in Epic Games Launcher, I get an error : "To continue linking your EA Account, head back and start over." I tried to uninstall EA App and install from original site and App Recovery but still the same problem, would you please help me how to fix this problem. I tried reinstall EA App and Epic Games Launcher and clear caches but my problem still the same problem.
Community ManagerHi all,
Please make sure to double-check the error that you're getting and ONLY reply in this thread if you're getting the "There's a problem with your download" or "Something went wrong" error in EA app, no other error. If you're getting this error, please provide the requested data on page 1 of this thread.
If you're getting a different error, please either reply to a recent thread that is about your specific error, or create a new one.
Thank you.
I am a player from China. Playing APEX for nearly 2000 hours on the EA platform
On May 11th, when I was preparing to update APEX, I was prompted with a download failure and tried dozens of times but still failed.
I chose to uninstall and reinstall the game, but after reinstalling and downloading the game itself, I restarted downloading and encountered download errors again.
I have made the following attempts
1. Clear EA cache
2. Using Game Accelerator (VPN)
3. Restart EA
4. Restart the computer
I confirm that the network is functioning properly and the games on other gaming platforms are functioning properly. Not only on EA.
I submitted an error report：
74511160-6cf4-438b-a36e-9c1dc1c8b7da
