Solved
Forum Discussion
Koroxis
5 years agoSeasoned Novice
@EA_Darko This is on EA Desktop actually. I just searched for the issue and this thread came up. I let EA Desktop and EA Background Service to bypass the firewall but the same issue is showing up.
It was working fine before so I don't know what changed to make this happen.
Also, if I restart EA Desktop, then I get the "Preparing" to download, but if I restart again it goes back to "Loading".
It was working fine before so I don't know what changed to make this happen.
Also, if I restart EA Desktop, then I get the "Preparing" to download, but if I restart again it goes back to "Loading".
EA_Darko
Community Manager
5 years agoHey @Koroxis can you try a clean boot to see if it helps: https://help.ea.com/en-gb/help/faq/how-to-clean-boot-your-pc/
Darko
- 4 years ago
Hey!
I have same issue when i am trying to play games... Sometimes works fine, but mostly not. I have XB GamePass too, and when i'm trying to start the game i see only this message and grey "loading" button where PLAY button should be. My connection is OK (1000/100Mbps, by ETH. cat.6).- 4 years ago
What helped me was performing a "clear cache": https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
From the EA Desktop app
- Select the three dashes in the far-left corner of EA Desktop.
- Scroll to Help.
- Click App recovery.
- Select Clear cache.
- 4 years ago
clear cache did the trick - thank you
- 3 years ago
Thank you, I tried a clean boot and it solved the problem for me ! Now I must find what program is causing that.
About EA app Technical Issues & Bugs
Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,823 PostsLatest Activity: 5 days ago
Recent Discussions
- 6 hours ago
- 7 hours ago
- 9 hours ago