Forum Discussion

5 years ago

Solved

Things are taking a little longer than usual to load up. Hang tight while we try

"Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem" - I get that message when trying to download a game in EA Desktop (I'm on a PC). I never get th...

bug

mac

Oden0884
4 years ago
What helped me was performing a "clear cache": https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
From the EA Desktop app
Select the three dashes in the far-left corner of EA Desktop.
Scroll to Help.
Click App recovery.
Select Clear cache.

zUY4b2eT

3 years ago

@hfrizhmd have the same error. no games in my library... fix this *!

ACE7492

Seasoned Newcomer

3 years ago

I have the same problem, and I have had it for months now. I want to add that I am using windows 11, I have ran in admin mode, I have reset the cache, and I have reinstalled the app many times. If I install the old Origin app, all of my games will download and work. Nothing works in the new EA App. I have access to Game Pass Ultimate for PC which includes EA Play, but I can't play any game from it through the EA App.

I wish people would add if they are using Windows 10 or Windows 11 if they have fixed the problem.