Forum Discussion

JamesFraserNZ's avatar
JamesFraserNZ
5 years ago
Solved

Things are taking a little longer than usual to load up. Hang tight while we try

"Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem" - I get that message when trying to download a game in EA Desktop (I'm on a PC). I never get th...
bug
mac
pc
ShadyTheRest's avatar
ShadyTheRest
Rising Rookie
3 years ago

go to task manager, find EAbackground.exe right click for the properties and check to see the status, it should be running, if it says stopping(this is causing issues for alot of people like yours) end the task then go to services and restart the EAbackground service, then relaunch the ea app. (i have to do this everytime i use the EAapp)

DracoInsanity's avatar
DracoInsanity
3 years ago

@ShadyTheRest

So far this solution was the only option that actually worked for me. Thanks for figuring this out. 

It would be nice not to have to jump through all these extra hoops for a game launcher that should 'just work' like all the others. It's even more annoying that the games I'm trying to play I bought on Steam and would MUCH rather just be able to launch them directly from there....  

Nice work EA; another issue for people to be frustrated about. 

  • NessDanlen's avatar
    NessDanlen
    3 years ago

    I figured out that the EA Background Service crashes and when you try to Launch the App you'll get the error. The following worked evertime:

    1. Open Task-Manager -> Details and search for EA Background Services
    2. Right click and kill the process.
    3. Open EA App and it launches correctly.

    Had to do this every restart of my computer.

    I tried to do the App Recovery, but that didn't work (nothing happening except the App exits) when the EA Background Service crashed. So I did the steps above and then the App Recovery and now it starts consistently. For the moment at least.

    • MandySimLandy's avatar
      MandySimLandy
      3 years ago

      YES HALLELUJAH! This worked brother! Thanks, very smart thinking I felt like a dummy after lol

      THIS WORKED 4 ME:

      1. Open Task-Manager -> Details and search for EA Background Services
      2. Right click and kill the process.
      3. Open EA App and it launches correctly.
      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        3 years ago

        I love seeing all the help here. 👍 I know these issues are frustrating and we all want to be heard but the team has been working on this so it is definitely not something that has been pushed to the side. The more data we have like this from steps that work, the easier it is to see what is happening on the backend and with players, and provides a much easier resolution.

  • fredwayne791's avatar
    fredwayne791
    2 years ago

    Thank you so much, causing me nightmares

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