Solved
Forum Discussion
4 years ago
What helped me was performing a "clear cache": https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
From the EA Desktop app
- Select the three dashes in the far-left corner of EA Desktop.
- Scroll to Help.
- Click App recovery.
- Select Clear cache.
3 years ago
{'ve cleared my cache, restarted the app, its not even showing the sims 4 in my library its showing it greyed out ... any help?