Forum Discussion

5 years ago

Solved

Things are taking a little longer than usual to load up. Hang tight while we try

"Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem" - I get that message when trying to download a game in EA Desktop (I'm on a PC). I never get th...

bug

mac

Oden0884
4 years ago
What helped me was performing a "clear cache": https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
From the EA Desktop app
Select the three dashes in the far-left corner of EA Desktop.
Scroll to Help.
Click App recovery.
Select Clear cache.

NessDanlen

3 years ago

I figured out that the EA Background Service crashes and when you try to Launch the App you'll get the error. The following worked evertime:

Open Task-Manager -> Details and search for EA Background Services
Right click and kill the process.
Open EA App and it launches correctly.

Had to do this every restart of my computer.

I tried to do the App Recovery, but that didn't work (nothing happening except the App exits) when the EA Background Service crashed. So I did the steps above and then the App Recovery and now it starts consistently. For the moment at least.

Innovea

Seasoned Rookie

3 years ago

@NessDanlen Thank you for the fix, this still works!

Adding my comment here just to point out that this issue is still happening to this day and preventing people from playing their own games. This really needs to be fixed

EA_Shepard
Community Manager
3 years ago
@Innovea wrote:

@NessDanlen Thank you for the fix, this still works!

Adding my comment here just to point out that this issue is still happening to this day and preventing people from playing their own games. This really needs to be fixed

Thank you for letting us know. I will pass this along to the team and let them know!
- thecharsims
  Seasoned Veteran
  3 years ago
  @EA_Shepard This literally doesn't work. I cleared cache, restarted the app and even logged in and out from my pc and the EA app. That app is garbage. It's annoying seeing this thread on top when the solution doesn't even work.
  - soularis3224
    3 years ago
    What's been working for me (last I checked the "clear cache" method did nothing on my PC) is to open task manager and end the "EA Background Service" task. Shouldn't matter if you exit the EA App first, killing the background services seems to kill the app too. After relaunching the EA App, my games load properly.