Forum Discussion

JamesFraserNZ's avatar
JamesFraserNZ
5 years ago
Solved

Things are taking a little longer than usual to load up. Hang tight while we try

"Things are taking a little longer than usual to load up. Hang tight while we try to solve the problem" - I get that message when trying to download a game in EA Desktop (I'm on a PC). I never get th...
bug
mac
pc
thecharsims's avatar
thecharsims
Seasoned Veteran
3 years ago
@EA_Shepard This literally doesn't work. I cleared cache, restarted the app and even logged in and out from my pc and the EA app. That app is garbage. It's annoying seeing this thread on top when the solution doesn't even work.
soularis3224's avatar
soularis3224
3 years ago

What's been working for me (last I checked the "clear cache" method did nothing on my PC) is to open task manager and end the "EA Background Service" task. Shouldn't matter if you exit the EA App first, killing the background services seems to kill the app too. After relaunching the EA App, my games load properly.

  • poisonedsoda's avatar
    poisonedsoda
    Rising Veteran
    3 years ago

    Thank you! This worked for me as well. What an annoying bug.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @poisonedsoda Happy to hear that this worked for you!

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @soularis3224 wrote:

    What's been working for me (last I checked the "clear cache" method did nothing on my PC) is to open task manager and end the "EA Background Service" task. Shouldn't matter if you exit the EA App first, killing the background services seems to kill the app too. After relaunching the EA App, my games load properly.

    @thecharsims Have you tried these steps? I understand that this is a frustrating situation and we need to be mindful of what we say on the forums. If a post is reported, action can be taken. 

  • Hordeumcs's avatar
    Hordeumcs
    3 years ago
    @EA_Shepard Me too - can't see the Me Too button. I'm having the same issue, and using task manager to turn off the EA Background Service resolves the issue

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 17 minutes ago
8,468 Posts

Recent Discussions