Things are taking a little longer than usual to load up. Hang tight while we try

Thank you for posting this work around. I was experiencing the same problem and couldn't start my sims 4 game.

I start my pc, start the EA app, my games are not available. There is a grey clock icon instead of a blue play butten. I restart the PC and everything is fine. But the next day I have the same problem again and need to restart a second time. Running the updater.exe from the installation files seems to have helped.

Edit: it seemed to have been a one time solution.

On my next try I had to restart my pc a second time to load the game, just like every time I wanted to play for the last two weeks or so.