Community ManagerYou seem to be using a VM (Virtual Machine), as the message says, you should only use your main Windows environment.
This may not be possible if you are on a corporate, military, University or other machine that is "not yours".
Thanks.
Barry, perhaps you should use common sense and see that the person is not using a virtual machine? The error is pretty self-explanatory, and the person who asked this question seems to be smart.
You suggesting such a simple and obvious resolution indicates that you do not really want to help your company's customers. Furthermore, you simply repeated what the error message said, and said that this is the reason. You told it in such a manner as if it's some kind of breakthrough. It is really offensive that you think your company's customers are so stupid.
Please, use common sense and help customers, this is your job, after all. And if you do not know the solution, please, escalate this to the developers or technical department. Do not use the fact that the customer did not mention in the question that he's not using a virtual machine as the excuse for your answer.
You perfectly know what you did and why, to create an illusion that the ticket is solved, so your boss would be happy with you.
Do not excuse yourself, it does you no credit.
I also receive the same error message on my Surface Pro 8. It occurs when I run NFS Most Wanted 2012 and Dragon Age 2.
And I am not using Virtual Machine, this is for the greatest support agents ever here.
Help resolve this issue, please.
