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mastGGL's avatar
mastGGL
3 years ago

This title may have been downloaded to your device byanother user who owns the g

I tried the following methods 1.https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/ 2.https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/ 3.Downloaded a free game (...
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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @mastGGL are you sure that you are logged into the correct EA account and it is the one linked to your Steam account?

Darko 

mastGGL's avatar
mastGGL
3 years ago

Yes, I didn't download the game immediately after I bought it in steam. I haven't opened EA PLAY for a long time, and I have only one EA account, and I have never registered another EA account. When I first opened it, this error occurred, and nfs2020 under the same account can run normally

@EA_Darko 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Is the other NFS game one you own through Steam or was it purchased from EA  @mastGGL?


    Darko 

    • mastGGL's avatar
      mastGGL
      3 years ago

      @EA_Darko 

      It is also purchased through steam

    • mastGGL's avatar
      mastGGL
      3 years ago

      @EA_Darko    The game in the red box will prompt an error, and the game in the green box can run normally. Can you help me solve it? Online help is useless, steam support can't be refunded, and ea support doesn't know what to do. I can't play the game

    • mastGGL's avatar
      mastGGL
      3 years ago

      hi，Are you still online?

      • MBahadirE's avatar
        MBahadirE
        3 years ago

        Can you solve the problem? Im having same problem as well

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