Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) always
Summarize your bug I recently bought the Star Wars Jedi: Survivor games from Epic Games and when I try to install the game it gives the error "Something went wrong... To continue linking your EA Account, head back and start over." I already changed passwords on EA and Epic Games accounts, cleared launcher apps on both, deleted and re-installed both apps, runned as admin, changed DNS settings, closed anti-virus or any other background apps. Nothing works. What else is there for me to try?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea, try installing an EA game from Epic Games library
What happens when the bug occurs? The game does not install
What do you expect to see? Your app to work properly?
I recently bought the Star Wars Jedi: Survivor games from Epic Games and when I try to install the game it gives the error "Something went wrong... To continue linking your EA Account, head back and start over."
I already changed passwords on EA and Epic Games accounts, cleared launcher apps on both, deleted and re-installed both apps, runned as admin, changed DNS settings, closed anti-virus or any other background apps. Nothing works. What else is there for me to try?
I just made a post with the same issue, hopefully it's an outage thing but I wouldn't hold our breath....
I did see that mentioned online but I don't believe that I actually have any other EA accounts other than the 1 that I made fresh to test today, but I'm also the same as you where I checked to see what linked accounts I had (on Epic and EA) and there is no sign of either of them being linkable on the account management side of things, would be a lot easier if we could just link the accounts through that screen
