Solved
trouble purchasing DLC in Sims 4 (error code #54005)
*i'm on PC, Windows, and use the EA App* on either the EA app or in the desktop version, everytime I try and buy sims 4 DLC (multiple packs at the same time in the shopping cart or trying to by just...
Hi there @jk74421287,
Please try the following to clear this error up:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
