Unable to buy “Business and Hobbys” pack due to display problem

Question

Hello,I have a problem with the Business &amp; Leisure pack in The Sims 4. I haven't bought it yet, but normally, when you don't own a pack, the world that comes with it always appears in the game, grayed out, with a padlock icon. However, all the other worlds in the packs I don't own appear correctly, with the exception of Business &amp; Leisure, which doesn't appear at all.I've already tried a few things:Repair the game several timesEmpty the cacheRun the game without modsCheck for updatesDespite all this, the problem persists. I've contacted EA support, but they're asking me for personal information such as my e-mail address and EA login. I don't feel comfortable sharing this information by e-mail because I'm afraid someone will intercept it.Does anyone else have this problem? Is there a known solution?Thanks in advance for your help!Translated with DeepL.com (free version)

ea_solaire · Answer

Heya Aulaura68&nbsp;
Let's make sure your mods are fully removed, as well as deleting your localthumbcache.package. Once you've done that, test the game and let me know if you're still seeing this.&nbsp;

aulaura68 · Answer

hello, thank you for your reply. however i've already tried several times what you told me to do but nothing changes.

ea_cade · Answer

Heya Aulaura68&nbsp;
Are you able to purchase the pack directly through the platform you play on (EPIC, EA app, Steam)?

aulaura68 · Answer

Hi. I was planning to buy the pack from instant gaming to benefit from a discount.

aulaura68 · Answer

Hello,After thinking it over, I’ve decided to buy the Business and Leisure pack despite the issue I encountered with the world not appearing. I originally considered purchasing it from Instant Gaming, but in the end, I will buy it directly from the EA App to avoid any potential complications. However, before finalizing my purchase, I want to be sure that if the pack still doesn’t show up after buying it, I’ll be able to contact someone who can actually fix the issue. In that case, who should I reach out to? Should I contact EA support again via email, or is there a more effective way to get help quickly? &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Thanks in advance for your responses!

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Unable to buy “Business and Hobbys” pack due to display problem

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