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Heya Aulaura68
Let's make sure your mods are fully removed, as well as deleting your localthumbcache.package. Once you've done that, test the game and let me know if you're still seeing this.
hello, thank you for your reply. however i've already tried several times what you told me to do but nothing changes.
- EA_Cade5 months ago
Community Manager
Heya Aulaura68
Are you able to purchase the pack directly through the platform you play on (EPIC, EA app, Steam)?
- Aulaura685 months agoNew Novice
Hi. I was planning to buy the pack from instant gaming to benefit from a discount.
- Aulaura685 months agoNew Novice
Hello,
After thinking it over, I’ve decided to buy the Business and Leisure pack despite the issue I encountered with the world not appearing. I originally considered purchasing it from Instant Gaming, but in the end, I will buy it directly from the EA App to avoid any potential complications. However, before finalizing my purchase, I want to be sure that if the pack still doesn’t show up after buying it, I’ll be able to contact someone who can actually fix the issue. In that case, who should I reach out to? Should I contact EA support again via email, or is there a more effective way to get help quickly? Thanks in advance for your responses!
- EA_Solaire5 months ago
Community Manager
Heya Aulaura68
If you run into any purchases with your pack directly from the EA app, the live support team can take a look and help get that resolved.
If you need to reach out to live support for assistance, you can submit a help request here.
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