Forum Discussion

lilone1976's avatar
lilone1976
Newcomer
12 months ago

Unable to download Kozy Kitch Kit

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.110.311.1020.DX11
What expansions, game packs, and stuff packs do you have installed? I have every single thing that has been released.
Steps: How can we find the bug ourselves? try and buy kozy kitch kits
What happens when the bug occurs? I bought the kozy kitch kit and the bot informs me that I in fact do not own the kit and will not let me download it
What do you expect to see? the content from the kit
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

‌

I bought and tried to download the kozy kitch kit.  However, when I download it I was informed that the bot was pausing the download until I bought the kit I just purchased.  Not sure how to proceed.

pc
technical issues

3 Replies

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hey @lilone1976 , try to clear the EA app's cache to see if that helps: To do so, click on the three dashes in the far-left corner > Help > App Recovery > Clear cache.

    If you're still getting this issue, please get in touch with our help centre so that our agents can take a look and sort you out: Contact EA Help

  • ja420's avatar
    ja420
    Seasoned Veteran
    12 months ago

    I bought the Sweet Slumber Kit when I bought L&D Expansion. I have a receipt for both.  Both downloaded to my game and I was able to play with them. 

    When I went back into the game later, the Sweet Slumber Kit said it was in my library, but it was NOT in my game.  

    Is this a glitch? 

  • ja420's avatar
    ja420
    Seasoned Veteran
    12 months ago

    Update: I was given a refund for the Sweet Slumber Kit, and I went ahead and bought a new one. 

    Problem solved!  😊

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