Unable to download Kozy Kitch Kit
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.110.311.1020.DX11 ...
Forum Discussion
EA_Cath
Community Manager
Community ManagerHey @lilone1976 , try to clear the EA app's cache to see if that helps: To do so, click on the three dashes in the far-left corner > Help > App Recovery > Clear cache.
If you're still getting this issue, please get in touch with our help centre so that our agents can take a look and sort you out: Contact EA Help
I bought the Sweet Slumber Kit when I bought L&D Expansion. I have a receipt for both. Both downloaded to my game and I was able to play with them.
When I went back into the game later, the Sweet Slumber Kit said it was in my library, but it was NOT in my game.
Is this a glitch?
Update: I was given a refund for the Sweet Slumber Kit, and I went ahead and bought a new one.
Problem solved! 😊
