Forum Discussion

Kubekko's avatar
Kubekko
3 years ago
Solved

Unable to download The Sims 4 base game

I am trying to do a fresh install on a new PC, when I start my download, it gets stuck at preparing and after 15-30 minutes says that download failed, please try again later. 

Other games like for example Sims 3 start downloading immediately.

I have tried running the EA App as admin.

I have re-installed EA App

Used the App recovery function.

Tried downloading with and without DLC.

Tried downloading on my laptop, didn't work.

Tech support told me to ask from this forum as they were unable to help(?)

bug
mac
pc
  • Kubekko's avatar
    Kubekko
    3 years ago

    After downloading the base game from my own account, I was able to download all the DLC from my girlfriends account and play it as intended.
    But for some reason from her account you can't download the base game. Hope this helps someone with the same problem.

4 Replies

  • Kubekko's avatar
    Kubekko
    3 years ago

    This seems to be account related since I have been trying to download and install it from my girlfriends account and it won’t work. When I switched over to my own account it starts downloading immediately.

  • Kubekko's avatar
    Kubekko
    3 years ago

    After downloading the base game from my own account, I was able to download all the DLC from my girlfriends account and play it as intended.
    But for some reason from her account you can't download the base game. Hope this helps someone with the same problem.

  • ShirikoQWQ's avatar
    ShirikoQWQ
    3 years ago
    Is it correct to download games from another account? mine is the same But it happened with my BF5 game, very frustrated.
  • kelpiekelso's avatar
    kelpiekelso
    2 years ago

    THANK YOU. This worked for me when nothing else would. I had to make a second ea account to get the base game downloaded but the rest is now finally downloading. Thank you, thank you!

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,858 PostsLatest Activity: 25 minutes ago