Unable to download The Sims 4 base game
I am trying to do a fresh install on a new PC, when I start my download, it gets stuck at preparing and after 15-30 minutes says that download failed, please try again later.
Other games like for example Sims 3 start downloading immediately.
I have tried running the EA App as admin.
I have re-installed EA App
Used the App recovery function.
Tried downloading with and without DLC.
Tried downloading on my laptop, didn't work.
Tech support told me to ask from this forum as they were unable to help(?)
After downloading the base game from my own account, I was able to download all the DLC from my girlfriends account and play it as intended.
But for some reason from her account you can't download the base game. Hope this helps someone with the same problem.