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JakeHowarth77's avatar
JakeHowarth77
1 year ago

Unable To Install EA App or Locate Personal Library.

When I select "download EA App", I am directed to the Microsoft store, I I cannot find the EA App at all. When I sign into the EA website, I do not see my profile pic, but when I select it, it says I am signed in. However, I cannot find anywhere on the website to access MY games library. I own the Command & Conquer Collection and when I do find it in the public game's library, it says I have to buy it again. I own Sim City 2000, Sims 3 and 4 as well and cannot find them either. 

pc
technical issues

8 Replies

  • SansGelatine's avatar
    SansGelatine
    Icon for EA app Team rankEA app Team
    1 year ago
    @JakeHowarth77 Which website or app are you initially selecting "download EA app" ?

    You can download it directly here https://www.ea.com/en-ca/ea-app

    Can you confirm the username you're using? I will check your game library from our side. If you check your email you should see invoices / reciepts for purchasing these games in the past. That might help confirm you are logging into the right account.
  • JakeHowarth77's avatar
    JakeHowarth77
    1 year ago

    The Username is correct. I was able to access my profile page to view my personal information. Also, I am receiving email notifications regarding me "ranking up" in the system. The game was purchased as a Game Disc set and is currently unavailable, as I did not need the discs to play previously while using the EA app. 

  • SansGelatine's avatar
    SansGelatine
    Icon for EA app Team rankEA app Team
    1 year ago

    Hi @JakeHowarth77 When looking at the backend, I see you have access to a number of games including Sim City. I would expect when you run EA app these appear in your Library. From here you can download and play them.

    Is the issue you're stuck with downloading and installing EA app? The link I posted above does not work for you? Can you explain the problem further? Thank you

  • JakeHowarth77's avatar
    JakeHowarth77
    1 year ago

    So, when I select "Download for Windows" and open the file it takes me to the Microsoft store. I cannot find EA or anything to do with EA in the Microsoft store. I have switched out of "S Mode" and still cannot find anything related to EA. Am I missing a step? 

  • JakeHowarth77's avatar
    JakeHowarth77
    1 year ago

    Whenever I select "download", and then open the file to run it, it gives me this.....

  • JakeHowarth77's avatar
    JakeHowarth77
    1 year ago

    Is there a phone number I can call to speak with someone about this? I am looking to resolve this issue and access my account.

  • SansGelatine's avatar
    SansGelatine
    Icon for EA app Team rankEA app Team
    1 year ago

    @JakeHowarth77 I had not heard of Windows S mode until you shared your screenshot.

    Here is some material I read:

    https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebeebc85

    "

    Windows 11 in S mode is a version of Windows 11 that's streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from Microsoft Store, and requires Microsoft Edge for safe browsing.

    "

    If you want to use EA app you will need to switch out of S mode, which you can read and make a decision about here: https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307

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