Unable To Install EA App or Locate Personal Library.

Question

When I select "download EA App", I am directed to the Microsoft store, I I cannot find the EA App at all. When I sign into the EA website, I do not see my profile pic, but when I select it, it says I am signed in. However, I cannot find anywhere on the website to access MY games library. I own the Command &amp; Conquer Collection and when I do find it in the public game's library, it says I have to buy it again. I own Sim City 2000, Sims 3 and 4 as well and cannot find them either.&nbsp;

sansgelatine · Answer

@JakeHowarth77 Which website or app are you initially selecting "download EA app" ?

You can download it directly here https://www.ea.com/en-ca/ea-app

Can you confirm the username you're using? I will check your game library from our side. If you check your email you should see invoices / reciepts for purchasing these games in the past. That might help confirm you are logging into the right account.

jakehowarth77 · Answer

The Username is correct. I was able to access my profile page to view my personal information. Also, I am receiving email notifications regarding me "ranking up" in the system. The game was purchased as a Game Disc set and is currently unavailable, as I did not need the discs to play previously while using the EA app.&nbsp;

sansgelatine · Answer

Hi&nbsp;@JakeHowarth77&nbsp;When looking at the backend, I see you have access to a number of games including Sim City. I would expect when you run EA app these appear in your Library. From here you can download and play them.

Is the issue you're stuck with downloading and installing EA app? The link I posted above does not work for you? Can you explain the problem further? Thank you

jakehowarth77 · Answer

So, when I select "Download for Windows" and open the file it takes me to the Microsoft store. I cannot find EA or anything to do with EA in the Microsoft store. I have switched out of "S Mode" and still cannot find anything related to EA. Am I missing a step?&nbsp;

sansgelatine · Answer

@JakeHowarth77 Here is the direct link to download the latest version of EA app.
https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe

When you download and run that, it should begin installing EA app.

I'm afraid I don't know what "S Mode" means.

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Unable To Install EA App or Locate Personal Library.

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