Forum Discussion

souravissme's avatar
souravissme
4 years ago
Solved

Unable to play purchased game. Getting Error Message "There was a slight hiccup"

I have valid EA account and purchased FIFA 22. It was working nice. But suddenly while trying to play the game, getting an error "This title may have been downloaded to your device by another user wh...
bug
mac
pc
  • EA_Darko's avatar
    EA_Darko
    4 years ago
    Hey all, if seeing this issue you can generally fix it by starting to download any free EA game such as Apex Legends. Once the download has started stop it and then try your other games.

    Darko
Budgie7455880's avatar
Budgie7455880
4 years ago

Hi,

I am facing this issue where I installed the games, and have played the game two weeks back. But now it asks me to download the games again, while I never uninstalled them.

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    4 years ago

    Hey @Budgie7455880,

    I've moved your post to a more relevant board than EA General Questions.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @Budgie7455880,

    Thanks for the report.

    Is it possible that you previously installed the games that suddenly require to be re-downloaded onto a different internal HDD, other than the C drive?
    • Budgie7455880's avatar
      Budgie7455880
      4 years ago

      @EA_LeeuwYes, 2 of the three games are installed on the other drives. But one of the game is installed on C drive. I already tried clearing the cache, but it doesn't work. I also tried running FIFA21, (installed on another directory) using the application from the folder but received an error that some other user downloaded it. But, it was downloaded by me, with the same EA play account.

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        4 years ago
        Hey @Budgie7455880,

        So there currently is an issue with the EA Desktop app where something you can't select different drives to download games on while wanting to download a certain game. This could potentially be related to your issue, where the EA Desktop app can no longer find said games because they're maybe installed on another internal drive?

        When you manually search for the game that's installed on your C drive or the other drives, are the files still there? And if so, how many GBs are those folders?

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