Forum Discussion

souravissme's avatar
souravissme
4 years ago
Solved

Unable to play purchased game. Getting Error Message "There was a slight hiccup"

I have valid EA account and purchased FIFA 22. It was working nice. But suddenly while trying to play the game, getting an error "This title may have been downloaded to your device by another user wh...
bug
mac
pc
  • EA_Darko's avatar
    EA_Darko
    4 years ago
    Hey all, if seeing this issue you can generally fix it by starting to download any free EA game such as Apex Legends. Once the download has started stop it and then try your other games.

    Darko
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago
Hey @Budgie7455880,

So there currently is an issue with the EA Desktop app where something you can't select different drives to download games on while wanting to download a certain game. This could potentially be related to your issue, where the EA Desktop app can no longer find said games because they're maybe installed on another internal drive?

When you manually search for the game that's installed on your C drive or the other drives, are the files still there? And if so, how many GBs are those folders?
MaherKemmoona's avatar
MaherKemmoona
Rising Newcomer
4 years ago

Hi, same problem. Had reported it but no reply. Three friends same issue. Why is there no reply or fix if obviously lots of players affected. All EA Play Xbox live games affected. None of the other Xbox games problematic so it is an EA problem.

Any idea? 

  • ayces12's avatar
    ayces12
    4 years ago

    Try the apex legend download then cancel the download then try to download your game. Me and my friends were having the same issues and this worked.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,070 PostsLatest Activity: 12 seconds ago