Forum Discussion

vakayivakvakiye's avatar
16 hours ago

Unable to Receive Verification Code – Email Address Has Never Existed

Hello,

Years ago, I signed up for an EA account using an email address that does not actually exist. Despite this, I was able to use the account for many years without any issues.

Recently, when I try to sign in via the EA App, the system sends a verification code to this email address. Since the email address is not valid, I cannot receive the code and therefore cannot verify my account. I even created a real email address matching the same name, but I still cannot receive the verification email.

This account contains almost the entire Battlefield series, and my Steam and Epic Games accounts are linked to it. I believe these linked accounts could be used to verify that I am the rightful owner.

Could you please connect me with an authorized representative who can assist me in recovering access to my account?

Thank you in advance for your help.

Best regards.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hey there, to get assistance with your EA account, please contact EA Help support here. 

    If you scroll down to the bottom of the page, you’ll see a “Contact Us” button. Just click it, fill out the form with a quick explanation of what’s going on, and you’ll be shown the available contact options from there.

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