Forum Discussion

revanmj's avatar
revanmj
New Novice
5 years ago
Solved

Uninstalled games stay in the Installed section of Collection view

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) cd19515d-c74a-43e5-a6ff-e1c099d6d2a5 Which client functionality are you experiencing thi...
bug
mac
pc
  • EA_Jason's avatar
    EA_Jason
    5 years ago

    It's something that I noticed as well while testing some things @revanmj, when uninstalling a game and then reinstalling it I have to clear the cache before I can download the game again. 

    I'll be sure to pass on your feedback. 

EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
5 years ago

Hi @revanmj,

This can be fixed by clearing the cache of EA Desktop.

To do so, simply tap the Windows key on your keyboard and go to EA > App Recovery > Clear cache. 

After that they should disappear. 

  • revanmj's avatar
    revanmj
    New Novice
    5 years ago

    That is more like a workaround (it worked) as in final version user shouldn't need to manually clear cache after each game uninstallation.

    • EA_Jason's avatar
      EA_Jason
      Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
      5 years ago

      It's something that I noticed as well while testing some things @revanmj, when uninstalling a game and then reinstalling it I have to clear the cache before I can download the game again. 

      I'll be sure to pass on your feedback. 

      • 74lobster's avatar
        74lobster
        5 years ago

        I have done this (cleared the cache) but the games already uninstalled remains in my Collection list....

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,854 PostsLatest Activity: 6 minutes ago