update messed my game up

Question

Since the update I can't play sims the proper way .Everytime I play with or without mods I try to go into another world for my sims to explore and toggle with the zoom in or out button it gets stuck into place and pauses the entire game after that I can't press on any buttons to exit .

crinrict · Answer

Try the following

Close the game
Rename Documents\Electronic Arts\The Sims 4 to&nbsp;Documents\Electronic Arts\The Sims 4_Old
Repair the game
Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry.&nbsp;
Start a new save game
Check if you still have the error
Report back with your results for further steps on how to get your stuff back.

tigger91934 · Answer

😭hello I have the same problem but i can't find my documents flies mine just has the new Ea and then a list of games and there is no where it shows where it is saved just all it has is the drives and nothing else so i have no clue how to get my work or my family's back i looked them up online and i don't see them and i went to the ea site nothing .... true heartbroken years of work gone for a update&nbsp;

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update messed my game up

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