We had trouble processing your request. [ref. #timeout]

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 03.02.23 20.45
Summarize your bug When I click on redeem button to download game, it starts to load (red circle) and then it gives up message "We had trouble processing your request. Try again little later". It does that every time. I tried re-installing app and clearing cache, but nothing helped.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know.
What happens when the bug occurs? I get error message.
What do you expect to see? Field to enter redeem code.

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When I click on redeem button to download game, it starts to load (red circle) and then it gives up message "We had trouble processing your request. Try again little later".
It does that every time.
I tried re-installing app and clearing cache, but nothing helped.