Forum Discussion

New Novice

9 months ago

We've canceled the download because you don't own this game.

Trying to install Command & Conquer Red Alert 3 w/ Uprising from the Ultimate collection, i got this message, "You don't have access - We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game." According to EA support, This purchase is too old to help with???? I made the purchase back in 2012. I did EVERYTHING EA asked me about clearing the cache or running the app as admin or even reinstalling the app....I went one step farther and reformatted my computer and I still get that **bleep** error. EA has asked me to be patient while they figure this out. I have the app in my library so that's not the issue.

Any support or help would be awesome.

CN: 235252261

installation

purchase issue

technical issues

12 Replies

EA_Mako
Community Manager
9 months ago
Hey MistressGynny,

Thanks for the post! There are a couple other things we can try to verify to get to the bottom of this. I do see you've mentioned already going through a number of different troubleshooting steps, and while those are generally good to check, this sounds like it may be related to the game license on your account.

This will show up in your library if you've had access to the game in the past, such as through an EA Play subscription. While that's not the case currently, if you had a subscription in the past and that's what was used to access the game, we'd expect to see this error show up if you tried to launch it again without either re-activating EA Play or just directly purchasing the game itself.

If the Ultimate Collection was purchased directly through the EA app or our site, you should be able to see that reflected in your account order history here. Keep in mind this is a separate bundle than the similarly titled Remastered Collection - which doesn't include Red Alert 3 or Uprising.

If you had purchased the Ultimate Collection elsewhere, please grab these screenshots to help our support verify that purchase, and they should be able to take a look and make sure the game is correctly active rather than looking for the EA Play subscription from the last time it was accessed.