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HeirofSlytherin's avatar
HeirofSlytherin
2 years ago

when i purchase something the app say could not connect to server

Hello, I have had issues with the payment when trying to purchase a Sims 4 expansion pack. I have tried everything, from deleting and re-downloading EA app. When i click the purchase button its say c...
pc
technical issues
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @HeirofSlytherin 

You can start with the steps listed on our website. You can add your payment method to your EA account first and then attempt the purchase from the app. 

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