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1105Cats's avatar
1105Cats
2 years ago
Solved

Where is the 'Game' file for my The Sims 4?

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Can't play Which client functionality are you experiencing this bug with? Other (Please ...
bug
mac
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @1105Cats  Try uninstalling the EA App with Revo Uninstaller (the free version is fine).  Download a fresh copy of the App installer.

1105Cats's avatar
1105Cats
2 years ago
@Resztaczsu Thank you for trying to help! The three dots menu wasn't available for me ☹️ I logged out and uninstalled the game but it still 'appeared' in the EA app. My library still said 'Games⚽' and the black square was still there. I couldn't install it again because I searched up 'Sims 4' in browse and underneath the avatar it said 'In Library', when I clicked on it, my screen just went black before returning me to the EA home page. This has been happening since the issue first arose.
Do u have any other suggestions?
Do u know how to get the 'Games' file back?
Thanks!
Resztaczasu's avatar
Resztaczasu
2 years ago

Sorry to hear it didn't help. Unfortunately I have no other ideas. Try puzzlezaddict suggestion.

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