Forum Discussion

2 years ago

Whole EA app error and not getting any help from tech support

For this last week I have been experiencing the "Server took too long to do its server thing" and finally decided to talk to an EA Tech Supporter about it. They took forever to respond and after an h...

bug

mac

mohan8615

2 years ago

Here are some steps you can try to resolve this issue:

Check EA Server Status: Sometimes, the issue might be on EA’s end. You can check the server status on EA’s official website or through third-party sites like DownDetector.
End EA Tasks: Open Task Manager, find any EA-related tasks, and end them. Then, try restarting the EA app.
Run EA App as Administrator: Right-click on the EA app icon and select “Run as administrator.”
Clear EA App Cache:
- Close the EA app.
- Navigate to C:\Users\[Your Username]\AppData\Local\Electronic Arts\EA Desktop\Cache.
- Delete all files in the Cache folder.
- Restart the EA app.
Change DNS Settings: Sometimes, changing your DNS settings to Google’s DNS (8.8.8.8 and 8.8.4.4) can help.
Disable IPv6:
- Go to Network and Sharing Center.
- Click on your connection and then Properties.
- Uncheck the box for Internet Protocol Version 6 (TCP/IPv6).
- Click OK and restart your computer.
Reinstall EA App: You’ve already tried this, but make sure to completely uninstall the app, restart your computer, and then reinstall it.
Use a Different Account: Try logging in with a different EA account to see if the issue persists.

If none of these steps work, you might need to contact EA Support again and provide them with detailed information about the steps you’ve already taken.

I hope this helps!