Wrong reward claimed

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe I was hovered over the season progress level 10 rewards between tots payet and a 85+ x10 pack, when I lost connection to the server and then the next thing I know is that it claimed payet for me, and I wanted the packWhen did this happen? (dd.mm.yy hh:mm) May 1st, 2023, 5:50 am (around that time)Summarize your bug the game claimed tots payet for me instead of the 85+ x10 packHow often does the bug occur? Rarely (0% - 9%)Steps: How can we find the bug ourselves? try claiming and losing connection What happens when the bug occurs? reward auto claimedWhat do you expect to see? the reward not claimed ‌aaa

ea_shepard · Answer

@zeefoooo&nbsp;Anytime a player's game is disconnected from the servers, that is all that happens. Any rewards have to be manually claimed by the player. Being disconnected cannot force the system to pick a reward before the player is removed from the game. Due to the way the reward system works, when those rewards are claimed, that is not an issue that be reversed or removed and have different items being granted.

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Wrong reward claimed

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