Forum Discussion

papasmooke's avatar
5 years ago
Solved

Xbox Gamepass sub not recognized in EA Desktop

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Download Game
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Unable to log in as a Xbox GP sub
When did this happen? (dd.mm.yy hh:mm) 04/23/2021
Summarize your bug Xbox Gamepass subscriber not recognized and request purchase of new sub to access games.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Use an Xbox GP account to sign in
What happens when the bug occurs? When attempting to access a game it will request you purchase a sub
What do you expect to see? To be able to play EA Play games

EA Account ID: Papasmooke
Xbox Gamertag: Papasmooke
The name of the game(s) you're trying to play: Any EA Play game. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,831 PostsLatest Activity: 8 hours ago