Forum Discussion
EA_Solaire
Community Manager
11 months agoHi there Frecklesandcurls,
Please see the steps in the thread here for this specific error. If these steps don't clear this up, let us know!
Frecklesandcurls
11 months agoNew Novice
I have made sure my accounts are right with EA support, I check the antivirus it allows for all, I never played trial, and launch from the steam app. Did not clear up anything. I am now able to launch it from the EA app but I dont have 32 packs/kits it states its own it but not downloaded (in the sims 4 store) but on the ea app it says Managed by steam.