Forum Discussion
EA_Solaire
Community Manager
1 year agoHi there Frecklesandcurls,
Please see the steps in the thread here for this specific error. If these steps don't clear this up, let us know!
Frecklesandcurls
1 year agoNew Novice
I have made sure my accounts are right with EA support, I check the antivirus it allows for all, I never played trial, and launch from the steam app. Did not clear up anything. I am now able to launch it from the EA app but I dont have 32 packs/kits it states its own it but not downloaded (in the sims 4 store) but on the ea app it says Managed by steam.