"You don't have access" error

I have been trying to download the update that came out today and am having a lot of issues. Every time I click download it loads for a while and then sends me the message, "You don't have access. We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game."

I have tried restarting the app and my computer, redownloading the EA app, clearing the cache on the app, and repairing the game. However, when I click repair it sends me a message saying I can't do that because the game is managed by steam. 

Has anyone else been having this issue / have some advice for how to fix it?

I'm encountering an access issue with a game in the EA app. When attempting to download the latest update, the app displayed the following error message:
"We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game." To troubleshoot, I’ve tried the following steps:

• Logged out and back into the EA app, uninstalled and installed the EA app
• Cleared the app cache
• Restarted both the app and my computer
• Attempted to use the “Repair” function, which unexpectedly redirected me to Steam (even though this game is not managed through Steam)
• Uninstalled the game, assuming I could reinstall it — but now I can’t install it at all, as the same “You don’t own this game” message appears
• Tried to install the game in a new Electronic Arts folder, which also didn't work.

I’m certain I own the game, and this issue began only when trying to download the recent update. The EA app seems to have lost track of my ownership/license.

I'm encountering an access issue with a game in the EA app. When attempting to download the latest update, the app displayed the following error message:
"We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game." To troubleshoot, I’ve tried the following steps:

• Logged out and back into the EA app
• Cleared the app cache
• Restarted both the app and my computer
• Attempted to use the “Repair” function, which unexpectedly redirected me to Steam (even though this game is not managed through Steam)
• Uninstalled the game, assuming I could reinstall it — but now I can’t install it at all, as the same “You don’t own this game” message appears

I’m certain I own the game, and this issue began only when trying to download the recent update. The EA app seems to have lost track of my ownership/license.

Hi, 

Just redeemed a code for TS3 on another account I got the error and the game disappeared.. I cleared cache, it never appeared again. I tried signing in on another account and the game migrated over there for some reason. Now i got the same problem on this account. I can't install because i keep getting the 'you don't have access to this game' bug. I cleared cache, restarted/uninstalled/repaired/clear cache again. Nothing works. 

Thanks!

If it makes you feel any better, I am having the exact same issue as well. Nothing has worked on my end. I reached out to EA but have not heard back yet. 

hello i have activated a game code all was fine but when i started downloading its got canceled i had message that i ''dont own the game and i should go to game hub'' and its missing from the library so im wondering is it app issue or the code provider? code was bought in cdkeys

Hi, 

I have Into the future installed on the ea app, but the game can't find it, 

Is there an easy solution for that? I really don't want to reinstall all of the packs again. 

Thank you before hand

RinOkumura123​ Your post has been merged into the main thread on this issue- please take a look at the accepted solution listed here for more information.